How to Handle Clients That Feel Cheated
The other day a client call me to say that according to other vendors he’s spoken to, I sold him an inferior product that wasn’t going to yield him the results he wanted.
Luckily I had already been confronted with the same concern by another client, so I knew how to handle the situation already.
In both cases, I came to discover that the information my clients were being fed was coming from the same vendor type. This vendor wanted to sell them his product, but in order to do that, he needed to switch them from the platform I had them on.
Instead of hurling insults at another vendor, I simply defended my choice and backed it up with stats to prove my product was able to perform at the same level.
When we are facing situations like this, it’s easy to gossip, hurl insults, become angry, and even resent the client themselves for being misled by others.
Can you control your tongue in situations like this?
Few have mastered this small part of human anatomy. In my previous life (before Christ) I would have become extremely defensive and combative. Instead, I controlled my tongue.
The bible says
Fools show their annoyance at once, but the prudent overlook an insult. (Proverbs 12:16 NIV)
I work everyday to master my tongue.
I realize the power of the words coming out of my mouth. Everything I say has an impact just by virtue of my personality and position. And because I am in charge, there is often no one who will point out my faults. I must have the self discipline to constantly remind myself the power of my words.
That client will remember my response to his inquiry. The conversation started out combative on his end, who knows how long it had been eating at him that I sold him an inferior product.
By the end of the conversation, without insulting anyone, I had him back at bay and confident in the platform I had him on.
When you have something to say about an insult or gossip, what do you do? Write a comment below.
Godpreneur Rule: Godpreneurs learn to harness the power of our tongue and use it to do the greatest possible good in our business.
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