Good Customer Service Starts with A Good Service
Updated: Jan 26, 2021
One of the biggest mistakes I made as an entrepreneur was not staying involved in the quality of the product my employees were producing. The saying “nobody can do it better than you” is true!! Instead of handing it over to someone and walking away to sell more, I should have stayed involved.
But then…who was going to do the other 100 tasks that need to get done while I was growing my business?
As entrepreneurs, we were almost every hat in the business. We are the baker, the banker, the broker, the bill collector, the cook, the accountant, the hr department, all wrapped up into one person.
And that’s great because you need an understanding of everything.
But the most important thing you are is the engineer of the one product or service that sets you apart.
In Proverbs 27 verse 23-27 we read
Know the state of your flocks, and put your heart into caring for your herds, for riches don’t last forever, and the crown might not be passed to the next generation. After the hay is harvested and the new crop appears and the mountain grasses are gathered in, your sheep will provide wool for clothing, and your goats will provide the price of a field. And you will have enough goats’ milk for yourself, your family, and your servant girls.
At first we think this is taking about your employees, and caring for them. Metaphorically, you are correct. But while that is true also, and Proverbs talks about caring for employees, this proverb literally is talking about the service or product you produce.
These were farm owners, and their products (herds of sheep and goat) are what bring in the money. As a farmer, if you didn’t tend to your product, you weren’t eating that winter…period.
The same goes for us entrepreneurs. The most important asset we have is the product or service we produce. That’s the money maker. And always tending to it comes before, during, and after everything else in the business.
Godpreneur Rule #30: Godpreneurs always know the state of the product they produce.