Since I do logos and websites for people, I already know that once in a while I’m going to deal with a “problem client.”
These are the ones that take up a lot more time, need more hand holding, are more stubborn in their ways, think their ideas are the best, and change directions multiple times during the branding process.
This used to make me irritated. So much so that after a while, my attitude and heart changed towards that client, and what started out as a great relationship became toxic and confrontational.
What I’m describing to you are the emotions I personally went through. Maybe the client felt the same way, or maybe that’s just the way the client is and his or her expectations are that I need to handle those twists and turns because it’s my job.
As I’ve grown closer to God and given more of my heart and passion to him, I’ve become a lot more graceful in my dealings with clients. This has helped me, once again, appreciate the process of branding and show more love to my more challenging clients.
Mastering my passion doesn’t mean mastering my craft. I get better at branding each job that I do, but my passion gets its exercise elsewhere.
The bible says
Guard your heart above all else, for it determines the course of your life. Avoid all perverse talk; stay away from corrupt speech. Look straight ahead, and fix your eyes on what lies before you. Mark out a straight path for your feet; stay on the safe path. Don’t get sidetracked; keep your feet from following evil. Proverbs 4:23-27 NLT
My emotions are a powerful force. I control them, not my clients. My passions can be the source of much of the evil way I would end up treating problem clients. Instead, I choose to accomplish great things by properly directing my heart’s focus.
God has given me a set of perfect and reliable guidelines in His Word that will direct my business life when place my passions under their authority. But it requires a practiced decision I must make in theory, well ahead of the practical test. This isn’t a switch I turn on and off. This isn’t light that stays on all the time. Prayer plays an important role in helping me to predetermine my behavior as I face the challenges of entrepreneurship.
You contain your emotions through your will and intellect if you are wise. This is accomplished by thinking through your values and priorities before the adrenaline starts to pump. Many a client relationships have turned south in seconds because behavior had not been considered before the tension rose.
I have lost my reputation and moral authority in the snap of the finger. I can destroy something I have built up over a long time in a matter of seconds if I let my passions get the better of me.
Godpreneur Rule: Godpreneurs Give our heart to God and channel our passions toward personal growth.